Shipping

Does Cast ship globally?

At this time, we do not offer global shipping. Check back soon as we continue to update our shipping policies.

Does Cast ship to Puerto Rico, US territories or military bases?

Currently we do not ship to PR/US territories or military bases. We hope to add these shipping locations soon. 

What are shipping options and costs?

Cast offers complimentary 2-Day Shipping or Weekday Overnight for a flat rate of $20. See our shipping policy for more details. 

How do I track my order? What is the status of my shipment?

Once your order ships, you should recieve an email with a tracking link to view the status of your package. If you do not get one, make sure to check your other emails and your junk, spam, and promotion folders. Please reach out to concierge@castjewelry.com if you can't find this information. 

Where do you ship from?

Shipments are sent from California. 

Can you remove Signature Required?

For security of items, all shipments with a value of US$500 or greater require a signature with delivery. 

My Order

How do I find my order number?

Your order number will be in your confirmation email, or when you log in to "My Jewelry Box Account" on our website. 

Can I cancel or update my order?

Once your is placed, we move as quickly as possible to send out your items. You can cancel or update your order until your order is staged for shipping. If you want to cancel or update your order, please contact us at concierge@castjewelry.com or call our toll-free number 1-888-969-4795, M-F 9am - 5pm EST. 

Can I change my address?

If you realize your address is incorrect, please contact us and we will do our very best to get it updated. However, because we do try to send your items as quickly as possible, we can't guarantee we'll catch the shipment in time. But we'll try.

What do I do if my order arrived damaged?

If this ever happens, please contact us as soon as possible at concierge@castjewelry.com or call us at 1-888-969-4795. 

Returns

How do I return a Cast item?

Start a return here. Cast stands behind all of our products. We offer 30-day return policy from the date of product delivery. Items are accepted for refund, store credit, or item exchange in the U.S. if returned in sellable condition within 30 days, accompanied by original packaging. Some exclusions apply. Pieces with signs of wear, damage, or alteration (like engraving, embossing, or resizing) cannot be returned or exchanged. All returns and exchanges are subject to a quality assurance inspection process before they are accepted.

How long does it take for a return to be processed?

One to two weeks. 

Are vintage items eligible for the Cast refund?

No, we do not accept returns on our vintage items. 

Warranty & Insurance

What is the Cast warranty?

We carefully craft each Cast item and stand behind our products. We warrant that each piece of Cast jewelry will be free from manufacturing defects for one year. To activate your warranty, create an account under "My Collection" at castjewelry.com. For more information on Cast's warranty please refer to our Warranty page.

Are vintage items eligible for the Cast warranty?

No. Cast warranty extends only to products crafted by Cast. 

Does Cast offer insurance? How should I insure my Cast item?

Currently Cast does not offer insurance for your jewelry. We recommend contacting an independent insurer or your own insurance carrier to investigate getting insurance for your Cast jewelry. 

Payments + Taxes

What payment options does Cast support?

Cast accepts all major credit cards as well as Apple Pay and PayPal. Cast also partners with Affirm. 

How does Affirm work? Are there additional fees?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3,6, or 12 months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget. If Affirm approves your loan, you'll see your loan terms before you make your purchase. You will be able to see exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees. The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Answers to any further questions can found here.  

Cast Products

How are Cast products numbered?

Each item crafted by Cast is treated as piece of art. Therefore, each item is numbered. For our core collection, each piece is individually numbered. Limited items indicate not only the piece number but also the total number of items in the lot. This follows the same approach used in the art world. 

Are drops and limited editions numbered differently from other items?

Yes. Limited items, such as drops, are numbered following artist collections. They are crafted in small lots and the numbering indicates both the item number as well as the total number of items in the lot. This follows the same approach used in the art world.

Product Care & Sizing

How do I care for my Cast jewelry?

Please visti our care section for comprehensive details on the care and maintenance of your individual piece of Cast jewelry. 

Can I sleep or shower in jewelry?

Yes, although given the craftsmanship and precious materials of our items we do not encourage you to shower or sleep in your jewelry. For more information on your specific piece, please contact our concierge for more information, concierge@castjewelry.com. You can always learn more about caring for your pieces in our care instructions

How should I store my silver?

Wipe down your silver jewelry with a polishing cloth after you have worn it and store it in the Cast packaging. To keep it looking its best, polish the piece regularly with a jewelry polishing cloth. 

How should I care for my gold?

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

How should I care for my diamonds?

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

How should I care for my gemstones?

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

How should I care for my pearls?

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Does Cast provide cleaning cloths and cleaning solutions?

Currently, we do not offer a cleaning solution. We do offer care instructions. Find out more info here

Does Cast offer appraisals?

Cast does not offer appraisals. However, we are happy to help provide any product specific information required by your insurance provider. Please email concierge@castjewelry.com to start the conversation. 

How do I measure my ring size? Wrist size? Neck size?

Please see our size guides for step-by-step instructions. If you have further questions, please contact our conceirge to schedule a 1:1 style session. A Cast Stylist will be happy to show and share how to capture your sizes. 

Does Cast offer resizing?

Yes, Cast offers complimentary resizing on rings and will review sizing requests for other classifications on a case-by-case basis. Please review the Repair & Resizing page for details on how to go about processing. 

Does Cast offer sizes not listed on the site?

Yes. Cast offers select additional sizes. Contact Cast Concierge for details and assistance concierge@castjewelry.com.

Sustainability & Sourcing

Where are Cast items sourced?

Cast has partnerships with skilled engineers and manufacturers across the world. Each relationship is determined by the regional strengths and craftsmanship appropriate to best execute the work of our designers. Our primary partners are located in Italy, Germany, Thailand, and India. 

Are Cast diamonds certified conflict free?

It is the policy of Cast Operating Company LLC ("Cast") to adhere to the Kimberly Process Certification Scheme ("KPCS") based on the United Nations Resolution adopted in 2000, to combat trade in conflict diamonds. The Kimberly Process is implemented through a system of warranties throughout the supply chain and all rough diamonds move through the supply chain with a validated KPCS certificate. Cast requires a KPCS certificate be provided by all diamond suppliers and manufacturers to ensure that the diamonds are conflict free. 

How should I recycle Cast packaging?

Our Ecomm boxes are 100% recyclable. Each Cast clutch is made from 100% recycled resin and are meant to be kept and reused. We've designed them to be keepsakes to store jewelry or other favorite items. 

Repairs

Can I have my Cast piece repaired?

We ensure that our craftsmanship is to the highest standards and offer repairs for all items made by Cast. 

What is the cost to have a Cast item repaired?

All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.

How long does it take to have an item repaired?

Repairs generally take between two to three weeks. However, if a unique component is required, we may require more time. You will be notified of the schedule prior to the repair being initiated. 

Pre orders and Made to order

How long does it take receive a made-to-order item?

Made-to-order items are custom made for our clients. 8-12 weeks is typically required to custom craft a Cast piece. 

Can I cancel or return a made-to-order item?

No. Made-to-order and customized/engraved pieces cannot be canceled or returned. 

How long does it take to receive a pre-order item?

Timing for pre-ordered items will vary. Typically, the wait is 8-12 weeks. 

Can I cancel a pre-order item?

Yes, you may cancel a pre-order up until the time of product staging for delivery. Please contact us at concierge@castjewelry.com.

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