FAQs

Beautiful Cast packaging is included with every purchase. Items over $750 come with a Cast Clutch, items under $750 come in a Cast Pack. If gifted as part of an eligible order, the Cast Clutch is not eligible for returns, exchanges or credits. Please contact the Cast Concierge to upgrade to Cast Clutch, fees apply.

The original packaging must be included with all returns and exchanges to protect the jewelry. Returns made without the original packaging will have $40 deducted from the return value. 

We partner with Global-e, a trusted third-party international shipping service, to ship internationally. International shipping is currently available for Austria, Canada, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, and the UK.

Currently we do not ship to PR/US territories or military bases. We hope to add these shipping locations soon. 

Cast offers complimentary shipping for orders over $500 within the US.  Orders under $500 ship for a flat rate of $10. Please allow up to five business days for your order to arrive. 

International shipping is available for select countries. We partner with Global-e, a trusted third-party international shipping service, to ship internationally. Most international orders are shipped via DHL and take 4 to 12 business days to arrive. Shipping rates are visible at checkout, they are dependent on your location and chosen service level. In some instances, when duty and tax charges are applicable, they too will be visible at checkout. Please note, any charges will show up on card statements as, “Global-e // Cast Jewelry”. 

See our shipping policy for more details. For additional details, please contact Cast Concierge or email us at concierge@castjewelry.com. 

Once your order ships, you should recieve an email with a tracking link to view the status of your package. If you do not get one, make sure to check your other emails and your junk, spam, and promotion folders. Please reach out to concierge@castjewelry.com if you can't find this information. 

Shipments are sent from California. 

Signature upon delivery is required for orders over US$500. If a signature is required and you cannot provide one, you may use the carrier's Delivery Manager service to have your package held for pick up at one of their authorized locations. Please note, Cast will not be liable in the case of theft or damage that may occur.

Your order number will be in your confirmation email.  If you cannot find your confirmation email, please reach out to the Cast Concierge at concierge@castjewelry.com.

Once your is placed, we move as quickly as possible to send out your items. You can cancel or update your order until your order is staged for shipping. If you want to cancel or update your order, please contact us at concierge@castjewelry.com or call our toll-free number 1-888-969-4795, M-F 11am - 4pm Pacific Time. 

If you realize your address is incorrect, please contact us and we will do our very best to get it updated. However, because we do try to send your items as quickly as possible, we can't guarantee we'll catch the shipment in time. But we'll try.

If this ever happens, please contact us as soon as possible at concierge@castjewelry.com or call us at 1-888-969-4795. 

Cast periodically offers Gifts with Purchase for qualifying orders. Such offers are available on a limited basis while supplies last. If you decide to return your purchase, the Gift with Purchase must also be returned.

Discounted items are final sale. Please contact Cast Concierge or email us at concierge@castjewelry.com for questions about returning and exchaging full-priced items. 

One to two weeks.  

No, we do not accept returns or exchanges on our made to order custom pieces. 

Each item crafted by Cast is treated as piece of art. Therefore, each item is numbered. For our core collection, each piece is individually numbered. Limited items indicate not only the piece number but also the total number of items in the lot. This follows the same approach used in the art world. 

Yes. Limited items, such as drops, are numbered following artist collections. They are crafted in small lots and the numbering indicates both the item number as well as the total number of items in the lot. This follows the same approach used in the art world.

Please visit our care section for comprehensive details on the care and maintenance of your individual piece of Cast jewelry. 

Yes, although given the craftsmanship and precious materials of our items we do not encourage you to shower or sleep in your jewelry. For more information on your specific piece, please contact our concierge for more information, concierge@castjewelry.com. You can always learn more about caring for your pieces in our care instructions. 

Wipe down your silver jewelry with a polishing cloth after you have worn it and store it in the Cast packaging. To keep it looking its best, polish the piece regularly with a jewelry polishing cloth. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Currently, we do not offer a cleaning solution. We do offer care instructions. Find out more info here. 

Cast does not offer appraisals. However, we are happy to help provide any product specific information required by your insurance provider. Please email concierge@castjewelry.com to start the conversation. 

Please see our size guides for step-by-step instructions. If you have further questions, please contact our conceirge to schedule a 1:1 style session. A Cast Stylist will be happy to show and share how to capture your sizes. 

Please contact concierge@castjewelry.com for resizing inquiriies. 

Yes. Cast offers select additional sizes. Contact Cast Concierge for details and assistance concierge@castjewelry.com.

Cast has partnerships with skilled engineers and manufacturers across the world. Each relationship is determined by the regional strengths and craftsmanship appropriate to best execute the work of our designers. Our primary partners are located in Italy, Germany, Thailand, India, and the United States. As a company, we consciously take social and political factors into account to ensure that our sourcing avoids general areas of conflict. For example, no Cast product or material is sourced in Russia and our diamonds are sourced exclusively from Canada.

It is the policy of Cast Operating Company LLC ("Cast") to adhere to the Kimberly Process Certification Scheme ("KPCS") based on the United Nations Resolution adopted in 2000, to combat trade in conflict diamonds. The Kimberly Process is implemented through a system of warranties throughout the supply chain and all rough diamonds move through the supply chain with a validated KPCS certificate. Cast requires a KPCS certificate be provided by all diamond suppliers and manufacturers to ensure that the diamonds are conflict free. 

Our Ecomm boxes are 100% recyclable. Each Cast Clutch is made from 100% recycled resin and are meant to be kept and reused. We've designed them to be keepsakes to store jewelry or other favorite items. 

Please email: concierge@castjewelry.com for questions about repairs.

All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.

Repairs generally take between two to three weeks. However, if a unique component is required, we may require more time. You will be notified of the schedule prior to the repair being initiated. 

Discounted prices available during sales are applicable during the sale window and only for available inventory.

Made-to-order items are custom made for our clients. 8-12 weeks is typically required to custom craft a Cast piece. 

No. Made-to-order and customized/engraved pieces cannot be canceled or returned. 

Timing for pre-ordered items will vary. Typically, the wait is 8-12 weeks. 

Yes, you may cancel a pre-order up until the time of product staging for delivery. Please contact us at concierge@castjewelry.com.