FAQs

Below are answers to some of our most common questions. For further assistance, styling advice, a friendly hello, email us anytime.

Packaging
How will my item be packaged?

All Cast orders are carefully packaged in a our capsule pack. Jewelry is wrapped in our keepsake scarf with a soft pouch included for storage.
The original packaging must be included with all returns and exchanges to protect the jewelry. Returns made without the original packaging will have $20 deducted from the return value.

Shipping
Does Cast ship globally?

Cast does not currently offer international shipping. We hope to some day soon.
What are shipping options and costs?

All orders ship fully insured via FedEx with a signature required. Shipping is complimentary for orders over $1,000, while orders under $1,000 incur a $30 2-day charge or $50 overnight charge, and overnight upgrades for orders above $1,000 are available for $20.
How do I track my order? What is the status of my shipment?

Once your order ships, you should recieve an email with a tracking link to view the status of your package. If you do not get one, make sure to check your other emails and your junk, spam, and promotion folders. Please reach out to concierge@castjewelry.com if you can't find this information.

Can you remove Signature Required?

Signature upon delivery is required for all orders. If you cannot provide one, you may use the carrier's Delivery Manager service to have your package held for pick up at one of their authorized locations. Please note, Cast will not be liable in the case of theft or damage that may occur.
My Order
How do I find my order number?

Your order number will be in your confirmation email. If you cannot find your confirmation email, please reach out to the Cast Concierge at concierge@castjewelry.com.
Can I cancel or update my order?

If you have a question or problem with your order, please contact us at concierge@castjewelry.com.
Can I change my address?

If you realize your address is incorrect, please contact us and we will do our very best to get it updated. However, because we do try to send your items as quickly as possible, we can't guarantee we'll catch the shipment in time. But we'll try.
What do I do if my order arrived damaged?

If this ever happens, please contact us as soon as possible at concierge@castjewelry.com.
Repairs
Can I have my Cast piece repaired?

Please email: concierge@castjewelry.com for questions about repairs.
What is the cost to have a Cast item repaired?

All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.
How long does it take to have an item repaired?

Repairs generally take between two to four weeks. However, if a unique component is required, we may require more time. You will be notified of the schedule prior to the repair being initiated.

Sustainability and Sourcing
Where are Cast items sourced?

Cast has partnerships with skilled engineers and manufacturers across the world. Each relationship is determined by the regional strengths and craftsmanship appropriate to best execute the work of our designers. Our primary partners are located in India and the United States. As a company, we consciously take social and political factors into account to ensure that our sourcing avoids general areas of conflict. For example, no Cast product or material is sourced in Russia and our diamonds are sourced exclusively from Canada.
Are Cast diamonds certified conflict free?

It is our policy to adhere to the Kimberly Process Certification Scheme based on the United Nations Resolution adopted in 2000, to combat trade in conflict diamonds. The Kimberly Process is implemented through a system of warranties throughout the supply chain and all rough diamonds move through the supply chain with a validated KPCS certificate. Cast requires a KPCS certificate be provided by rough diamond suppliers and that all manufacturers provide a statement on the invoice, to confirm that the diamonds used in Cast pieces are certified conflict-free.

Product Care & Sizing
How do I care for my Cast jewelry?

Please visit our care section for comprehensive details on the care and maintenance of your individual piece of Cast jewelry.

Can I sleep or shower in jewelry?

Yes, although given the craftsmanship and precious materials of our items we do not encourage you to shower or sleep in your jewelry. You can always learn more about caring for your pieces in our care instructions.

Does Cast provide cleaning cloths and cleaning solutions?

Currently, we do not offer a cleaning solution. We do offer care instructions. Find out more info here.

Does Cast offer appraisals?

Cast does not offer appraisals. However, we are happy to help provide any product specific information required by your insurance provider. Please email concierge@castjewelry.com to start the conversation.

How do I measure my ring size? Wrist size? Neck size?

Please see our size guides for step-by-step instructions. If you have further questions, please contact our concierge@castjewelry.com.
Does Cast offer resizing?

Yes—we’re happy to help resize Cast pieces whenever possible. Please reach out to concierge@castjewelry.com with your resizing inquiry. We’ll review your piece and let you know what options are available, as some styles unfortunately cannot be resized.
Does Cast offer sizes not listed on the site?

Yes. Cast offers select additional sizes. Contact Cast Concierge for details and assistance concierge@castjewelry.com.
Customer Support Hours

Monday - Friday | 9am – 5pm (EST)

Email

hello@castjewelry.com