At this time, we do not offer global shipping. Check back soon as we continue to update our shipping policies.
Currently we do not ship to PR/US territories or military bases. We hope to add these shipping locations soon.
Cast offers complimentary 2-Day Shipping or Weekday Overnight for a flat rate of $20. See our shipping policy for more details.
Once your order ships, you should recieve an email with a tracking link to view the status of your package. If you do not get one, make sure to check your other emails and your junk, spam, and promotion folders. Please reach out to firstname.lastname@example.org if you can't find this information.
Shipments are sent from California.
For security of items, all shipments with a value of US$500 or greater require a signature with delivery.
Your order number will be in your confirmation email, or when you log in to "My Jewelry Box Account" on our website.
Once your is placed, we move as quickly as possible to send out your items. You can cancel or update your order until your order is staged for shipping. If you want to cancel or update your order, please contact us at email@example.com or call our toll-free number 1-888-969-4795, M-F 9am - 5pm EST.
If you realize your address is incorrect, please contact us and we will do our very best to get it updated. However, because we do try to send your items as quickly as possible, we can't guarantee we'll catch the shipment in time. But we'll try.
If this ever happens, please contact us as soon as possible at firstname.lastname@example.org or call us at 1-888-969-4795.
Start a return here. Cast stands behind all of our products. We offer 30-day return policy from the date of product delivery. Items are accepted for refund, store credit, or item exchange in the U.S. if returned in sellable condition within 30 days, accompanied by original packaging. Some exclusions apply. Pieces with signs of wear, damage, or alteration (like engraving, embossing, or resizing) cannot be returned or exchanged. All returns and exchanges are subject to a quality assurance inspection process before they are accepted.
One to two weeks.
No, we do not accept returns on our vintage items.
Warranty & Insurance
We carefully craft each Cast item and stand behind our products. We warrant that each piece of Cast jewelry will be free from manufacturing defects for one year. To activate your warranty, create an account under "My Collection" at castjewelry.com. For more information on Cast's warranty please refer to our Warranty page.
No. Cast warranty extends only to products crafted by Cast.
Currently Cast does not offer insurance for your jewelry. We recommend contacting an independent insurer or your own insurance carrier to investigate getting insurance for your Cast jewelry.
Payments + Taxes
Cast accepts all major credit cards as well as Apple Pay and PayPal. Cast also partners with Affirm.
Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3,6, or 12 months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget. If Affirm approves your loan, you'll see your loan terms before you make your purchase. You will be able to see exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees. The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Answers to any further questions can found here.
Each item crafted by Cast is treated as piece of art. Therefore, each item is numbered. For our core collection, each piece is individually numbered. Limited items indicate not only the piece number but also the total number of items in the lot. This follows the same approach used in the art world.
Yes. Limited items, such as drops, are numbered following artist collections. They are crafted in small lots and the numbering indicates both the item number as well as the total number of items in the lot. This follows the same approach used in the art world.
Product Care & Sizing
Please visti our care section for comprehensive details on the care and maintenance of your individual piece of Cast jewelry.
Yes, although given the craftsmanship and precious materials of our items we do not encourage you to shower or sleep in your jewelry. For more information on your specific piece, please contact our concierge for more information, email@example.com. You can always learn more about caring for your pieces in our care instructions.
Wipe down your silver jewelry with a polishing cloth after you have worn it and store it in the Cast packaging. To keep it looking its best, polish the piece regularly with a jewelry polishing cloth.
Currently, we do not offer a cleaning solution. We do offer care instructions. Find out more info here.
Cast does not offer appraisals. However, we are happy to help provide any product specific information required by your insurance provider. Please email firstname.lastname@example.org to start the conversation.
Yes, Cast offers complimentary resizing on rings and will review sizing requests for other classifications on a case-by-case basis. Please review the Repair & Resizing page for details on how to go about processing.
Sustainability & Sourcing
Cast has partnerships with skilled engineers and manufacturers across the world. Each relationship is determined by the regional strengths and craftsmanship appropriate to best execute the work of our designers. Our primary partners are located in Italy, Germany, Thailand, and India.
It is the policy of Cast Operating Company LLC ("Cast") to adhere to the Kimberly Process Certification Scheme ("KPCS") based on the United Nations Resolution adopted in 2000, to combat trade in conflict diamonds. The Kimberly Process is implemented through a system of warranties throughout the supply chain and all rough diamonds move through the supply chain with a validated KPCS certificate. Cast requires a KPCS certificate be provided by all diamond suppliers and manufacturers to ensure that the diamonds are conflict free.
Our Ecomm boxes are 100% recyclable. Each Cast clutch is made from 100% recycled resin and are meant to be kept and reused. We've designed them to be keepsakes to store jewelry or other favorite items.
We ensure that our craftsmanship is to the highest standards and offer repairs for all items made by Cast.
All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.
Repairs generally take between two to three weeks. However, if a unique component is required, we may require more time. You will be notified of the schedule prior to the repair being initiated.
Pre orders and Made to order
Made-to-order items are custom made for our clients. 8-12 weeks is typically required to custom craft a Cast piece.
No. Made-to-order and customized/engraved pieces cannot be canceled or returned.
Timing for pre-ordered items will vary. Typically, the wait is 8-12 weeks.
Yes, you may cancel a pre-order up until the time of product staging for delivery. Please contact us at email@example.com.