FAQs

Beautiful Cast packaging is included with every purchase. Items over $500 come with a Cast Clutch, items under $500 come in a navy box. The full retail price is used to determine packaging. If gifted as part of an eligible order, the Cast Clutch is not eligible for returns, exchanges or credits. Please contact the Cast Concierge to upgrade to Cast Clutch, fees apply.

The original packaging must be included with all returns and exchanges to protect the jewelry. Returns made without the original packaging will have $40 deducted from the return value. 

We partner with Global-e, a trusted third-party international shipping service, to ship internationally. International shipping is currently available for Austria, Canada, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, and the UK. This list will be updated as our ability to service international markets expands. If you do not see a specific country of interest, please check back with us.

Currently we do not ship to PR/US territories or military bases. We hope to add these shipping locations soon. 

Cast offers free shipping to the US on all orders, please allow up to five business days for your order to arrive. Weekday overnight delivery to US addresses is available for $20. 

International shipping is available for select countries. We partner with Global-e, a trusted third-party international shipping service, to ship internationally. Most international orders are shipped via DHL and take 4 to 12 business days to arrive. Shipping rates are visible at checkout, they are dependent on your location and chosen service level. In some instances, when duty and tax charges are applicable, they too will be visible at checkout. Please note, any charges will show up on card statements as, “Global-e // Cast Jewelry”. 

See our shipping policy for more details. For additional details, please contact Cast Concierge or email us at concierge@castjewelry.com. 

Once your order ships, you should recieve an email with a tracking link to view the status of your package. If you do not get one, make sure to check your other emails and your junk, spam, and promotion folders. Please reach out to concierge@castjewelry.com if you can't find this information. 

Shipments are sent from California. 

Signature upon delivery is required for orders over US$500. If a signature is required and you cannot provide one, you may use the carrier's Delivery Manager service to have your package held for pick up at one of their authorized locations. Please note, Cast will not be liable in the case of theft or damage that may occur.

Your order number will be in your confirmation email, or when you log in to "My Jewelry Box Account" on our website. 

Once your is placed, we move as quickly as possible to send out your items. You can cancel or update your order until your order is staged for shipping. If you want to cancel or update your order, please contact us at concierge@castjewelry.com or call our toll-free number 1-888-969-4795, M-F 9am - 5pm EST. 

If you realize your address is incorrect, please contact us and we will do our very best to get it updated. However, because we do try to send your items as quickly as possible, we can't guarantee we'll catch the shipment in time. But we'll try.

If this ever happens, please contact us as soon as possible at concierge@castjewelry.com or call us at 1-888-969-4795. 

Cast periodically offers Gifts with Purchase for qualifying orders. Such offers are available on a limited basis while supplies last. If you decide to return your purchase, the Gift with Purchase must also be returned.

All pieces sold as part of the Cast Mother's Day promotion are offered for a limited time from 4/22/24 through midnight PT on 5/13/24, while supplies last. No additional offers, promotions, or discounts may be used towards the purchase during the Mother’s Day promotion, with the exception of the limited edition gift with purchase for purchases over $1,000. Prices are as shown. Other exclusions may apply. 

Cast stands behind our products. We offer a 30-day return policy from the date of product delivery for purchases shipped to US addresses. International purchases cannot be returned or exchanged at this time. Items are accepted for refund, store credit, or item exchange in the U.S. if returned in sellable condition within 30 days, accompanied by original packaging and any gift with purchase. Some exclusions apply. Pieces with signs of wear, damage, or alteration (like engraving, embossing, or resizing) cannot be returned or exchanged. All returns and exchanges are subject to a quality assurance inspection process before they are accepted. Start a return here.

Purchases made between November 1st and December 31st are eligible for return until January 31st of the following year. All standard return and exchange conditions apply. The standard Return & Exchange policy will apply to purchases made after December 31st. 

One to two weeks.

No, we do not accept returns or exchanges on our made to order custom pieces or any vintage items. 

We carefully craft each Cast item and stand behind our products. We warrant that each piece of Cast jewelry will be free from manufacturing defects for one year. To activate your warranty, create an account under "My Collection" at castjewelry.com. For more information on Cast's warranty please refer to our Warranty page.

No. Cast warranty extends only to products crafted by Cast. 

Currently Cast does not offer insurance for your jewelry. We recommend contacting an independent insurer or your own insurance carrier to investigate getting insurance for your Cast jewelry. 

Each item crafted by Cast is treated as piece of art. Therefore, each item is numbered. For our core collection, each piece is individually numbered. Limited items indicate not only the piece number but also the total number of items in the lot. This follows the same approach used in the art world. 

Yes. Limited items, such as drops, are numbered following artist collections. They are crafted in small lots and the numbering indicates both the item number as well as the total number of items in the lot. This follows the same approach used in the art world.

Please visti our care section for comprehensive details on the care and maintenance of your individual piece of Cast jewelry. 

Yes, although given the craftsmanship and precious materials of our items we do not encourage you to shower or sleep in your jewelry. For more information on your specific piece, please contact our concierge for more information, concierge@castjewelry.com. You can always learn more about caring for your pieces in our care instructions. 

Wipe down your silver jewelry with a polishing cloth after you have worn it and store it in the Cast packaging. To keep it looking its best, polish the piece regularly with a jewelry polishing cloth. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Please visit our care section for comprehensive details on care and maintenance of Cast Jewelry. 

Currently, we do not offer a cleaning solution. We do offer care instructions. Find out more info here. 

Cast does not offer appraisals. However, we are happy to help provide any product specific information required by your insurance provider. Please email concierge@castjewelry.com to start the conversation. 

Please see our size guides for step-by-step instructions. If you have further questions, please contact our conceirge to schedule a 1:1 style session. A Cast Stylist will be happy to show and share how to capture your sizes. 

At this time, we can only offer complimentary resizing services on rings for clients residing in the U.S.  We review sizing requests for other classifications on a case-by-case basis. Please review the Repair & Resizing page for details on how to go about processing. 

Yes. Cast offers select additional sizes. Contact Cast Concierge for details and assistance concierge@castjewelry.com.

Cast has partnerships with skilled engineers and manufacturers across the world. Each relationship is determined by the regional strengths and craftsmanship appropriate to best execute the work of our designers. Our primary partners are located in Italy, Germany, Thailand, India, and the United States. As a company, we consciously take social and political factors into account to ensure that our sourcing avoids general areas of conflict. For example, no Cast product or material is sourced in Russia and our diamonds are sourced exclusively from Canada.

It is the policy of Cast Operating Company LLC ("Cast") to adhere to the Kimberly Process Certification Scheme ("KPCS") based on the United Nations Resolution adopted in 2000, to combat trade in conflict diamonds. The Kimberly Process is implemented through a system of warranties throughout the supply chain and all rough diamonds move through the supply chain with a validated KPCS certificate. Cast requires a KPCS certificate be provided by all diamond suppliers and manufacturers to ensure that the diamonds are conflict free. 

Our Ecomm boxes are 100% recyclable. Each Cast clutch is made from 100% recycled resin and are meant to be kept and reused. We've designed them to be keepsakes to store jewelry or other favorite items. 

Every piece of Cast jewelry is crafted with care and to the highest standards of craftsmanship. At this time, we can only offer repair services for clients residing in the U.S. Please contact us about a repair here or email: concierge@castjewelry.com. If you reside outside of the U.S. and your Cast jewelry requires a repair, please Contact Us.

All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.

Repairs generally take between two to three weeks. However, if a unique component is required, we may require more time. You will be notified of the schedule prior to the repair being initiated. 

Discounted prices available during sales are applicable during the sale window and only for available inventory.

Our annual Flip Ring event, where the Flip rings are discounted, applies only to currently stocked items and available inventory, special and custom orders are excluded.

Made-to-order items are custom made for our clients. 8-12 weeks is typically required to custom craft a Cast piece. 

No. Made-to-order and customized/engraved pieces cannot be canceled or returned. 

Timing for pre-ordered items will vary. Typically, the wait is 8-12 weeks. 

Yes, you may cancel a pre-order up until the time of product staging for delivery. Please contact us at concierge@castjewelry.com.