Shipping & Returns

SHIPPING

US Shipping

We offer free shipping within the US for orders over $500. Orders under $500 will require a $10 flat shipping fee. Orders will ship the following business day. Please allow up to five business days for your order to arrive. Items ordered together may not ship together.  For additional shipping requirements or questions, please contact Cast Concierge or email us at concierge@castjewelry.com. 

International Shipping

International shipping is available for select countries. We partner with Global-e, a trusted third-party international shipping service, to ship internationally. Most international orders are shipped via DHL and take 4 to 12 business days to arrive. Note that this does not take delivery delays due to customs clearance, extreme weather conditions, or other acts of nature into account.

Shipping rates are visible at checkout, they are dependent on your location and chosen service level. In some instances, when duty and tax charges are applicable, they too will be visible at checkout. Please note, any charges will show up on card statements as, “Global-e // Cast Jewelry”.

International purchases are subject to Global-e's terms and conditions and privacy policy, both of which are presented at checkout. For additional details, please contact Cast Concierge or email us at concierge@castjewelry.com.

Signature Confirmation Policy

Signature upon delivery is required for orders over $500. If a signature is required and you cannot provide one, you may use the carrier's Delivery Manager service to have your package held for pick up at one of their authorized locations. Please note, Cast will not be liable in the case of theft or damage that may occur.

 

RETURN AND EXCHANGE POLICY 

All discounted items are final sale and are ineligible for return or exchange. 

If you have any questions, please contact the Cast Concierge or email us at concierge@castjewelry.com. 

 

PACKAGING

Beautiful Cast packaging is included with every purchase. Items over $750 come with a Cast Clutch, items under $750 come in a Cast Pack. The full retail price is used to determine packaging. If gifted as part of an eligible order, the Cast Clutch is not eligible for returns, exchanges or credits. Please contact the Cast Concierge to upgrade to a Cast Clutch, fees apply.

The original packaging must be included with all returns and exchanges to protect the jewelry. Returns made without the original packaging will have $40 deducted from the return value. 

 

PROMOTIONS

Sale pricing cannot be combined with other offers. Discounted items are final sale. Sale items ship in our Cast Pack via UPS Ground. Customers are able to purchase a clutch by contacting the Cast Concierge.