One-Year Manufacturer’s Warranty
We carefully craft each Cast item and stand behind our products. We warrant that each piece of Cast jewelry will be free from manufacturing defects for one year.
If you believe your item has a manufacturing defect, you may return it to us. We will inspect the piece, and if we assess that your piece is damaged due to a manufacturing defect, we will either repair the item or seek to replace it.
If we find that the damage is not caused by a manufacturing defect, then we will let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics in gemstones are unique and individual to each item. These characteristics are considered a part of the character of the item, and should not be considered a defect.
Refer to Cast's Product Care instructions for all materials in the collection. Any damage which is a result of not following these instructions is not considered a manufacturing defect.
Conditions And Exclusions
- The Warranty is available only to the person who purchased the item from Cast, or to whom the item was directly shipped by Cast.
- Only pieces crafted by Cast are eligible for the warranty. Vintage items are excluded.
- Maintenance, repair, sizing or other service performed by someone other than Cast will void your Warranty.
- Fine jewelry can be subjected to normal wear or and in select cases significant damage. We do not warrant damage due to normal wear, product loss, loss of stones, or theft.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discoloration of precious metals due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Tarnishing of precious metals.
- Prongs, clasps, mechanisms and precious metals, in general, wear over time and may require “building up” or restoration work as a result of normal wear.
- Lost stone or a stone that has fallen out due to chipping or breaking caused by normal wear or other damage, or wear and tear to a prong or setting.
- Damage to stones, including chips, cracks, surface abrasion resulting from impact and from normal wear.
- Discoloration or degradation of polish of pearls and stones based on exposure to chemicals.
- Scratches, dents, cracks, or surface abrasions to precious metal surfaces, enamel, or ceramic material resulting from normal wear.