Cast stands behind our products. We offer a 30-day return policy from the date of product delivery. Items are accepted for refund, store credit, or item exchange in the U.S. if returned in sellable condition within 30 days, accompanied by original packaging. Some exclusions may apply. Pieces with signs of wear, damage, or alteration (like engraving, embossing, resizing) cannot be returned or exchanged. All returns and exchanges are subject to a quality assurance inspection process before they are accepted.
Note that you will be refunded for the returned products only; any order shipping charges (if applicable, such as for expedited shipping) will not be refunded. The Original Cast Clutch packaging must accompany the returned item. This helps protect the jewelry during shipping. Any item returned without its Cast Clutch will have $100 deducted from the return value.
We offer complimentary shipping for any item that you’d like to return. To request a return label, "PLEASE (click to Returnly)". Once you complete the request, we will send you a shipping label via email for you to print, with instructions on how to return the item to us. Please note that we are not responsible for any orders sent back without a Cast-provided shipping label.
If the item you are returning is eligible for an exchange, and you would like to exchange it for another item, we’ll send your new order via standard shipping as soon as your return is received and verified. If your exchange is eligible for Instant Credit, you may request an exchange at the time you process your return. For more information, see Instant Exchange below.
Returns are issued to your original form of payment 10-20 days after we receive your return. If you have closed the account for the credit card you used to purchase the returned product, please reach out to us at firstname.lastname@example.org.
Made-to-order and personalized (engraved or customized) products are excluded and are not eligible for returns. Vintage items are excluded as well.
While processing a return or exchange you may be offered an Instant Credit code along with a prepaid shipping label. Not all orders will receive an Instant Credit code and may only be eligible for a return for a refund or for an exchange fulfilled after your returned item is received and verified. If you do receive a code, you are not obligated to use it. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated.
If you elect to use Instant Credit, here’s how it works:
You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. Instant Credit comes with no strings attached: any unused portion of your issued credit will be refunded after your items are received.
Returns for orders placed with an Instant Credit voucher will only be eligible for a refund, not a further exchange. If the original order that was returned to produce the Instant Credit voucher is less than 30 days old, we will issue a refund to the original form of payment used to make that order.