Return Policy

Holiday Return and Exchange Policy

Our return and exchange policy is extended to 60-days from the date of product delivery for purchased made between November 1st and December 31st. All standard return and exchange conditions apply. 

Standard Return and Exchange Policy

Cast stands behind our products. We offer a 30-day return policy from the date of product delivery. Items purchased at full price are accepted for refund, store credit, or item exchange in the U.S. if returned in sellable condition within 30 days, accompanied by original packaging. Pieces purchased as part of the Cast Archive Sale are ineligible for return or exchange. Some exclusions may apply. Pieces with signs of wear, damage, or alteration (like engraving, embossing, resizing) cannot be returned or exchanged. All returns and exchanges are subject to a quality assurance inspection process before they are accepted.

Note that you will be refunded for the returned products only; any order shipping charges (if applicable, such as for expedited shipping) will not be refunded. The Original Cast Clutch packaging must accompany the returned item. This helps protect the jewelry during shipping. Any item returned without its Cast Clutch will have $50 deducted from the return value.

We offer complimentary shipping for any item that you’d like to return. Click here to start the return or exchange process. Once you complete the request, we will send you a shipping label via email for you to print, with instructions on how to return the item to us. Please note that we are not responsible for any orders sent back without a Cast-provided shipping label.

If the item you are returning is eligible for an exchange, and you would like to exchange it for another item, we’ll send your new order via standard shipping as soon as your return is received and verified. 

Returns are issued to your original form of payment 10-20 days after we receive your return. If you have closed the account for the credit card you used to purchase the returned product, please reach out to us at concierge@castjewelry.com.

Made-to-order and personalized (engraved or customized) products are excluded and are not eligible for returns. Vintage items and pieces purchased during the Cast Archive Sale are excluded as well.

If you have any questions, please contact the CAST CONCIERGE or email us at concierge@castjewelry.com.